Imagine that you just opened up your small boutique in the middle of a busy plaza, or your second restaurant after the first one was so successful, or you just got a few life coaching clients. Your business is thriving, so much so that you got a couple of amazing reviews on your Facebook page. You now have an amazing reputation and business is going well, until all of a get a terrible review. It brings your entire rating down on Facebook (or Google and Yelp), and you worry that people are hesitating to come to your business because of one bad review. This is an incredibly common problem for many business owners who market their business online and unfortunately there isn't a clear cut way to handle a negative review. However, there are plenty of ways you can respond.